Living Hub Condo Management System

1. Purpose

This policy outlines the terms and conditions for using the Living Hub Condo Management System – Maintenance App provided by Connected Business Solutions Company Limited. The app is designed to manage maintenance requests, track repair progress, and facilitate communication between residents, technicians, and management.

2. Data Privacy

We are committed to protecting the personal and maintenance-related information of residents, technicians, and staff. All data collected through the Maintenance App is securely stored and accessible only to authorized personnel.

3. Resident Responsibilities

• Submit accurate and complete maintenance requests.
• Provide correct unit and contact information.
• Use the Maintenance App only for legitimate maintenance-related purposes.
• Report incorrect updates or suspicious activity to management.

4. Technician & Staff Responsibilities

• Update maintenance task status accurately and on time.
• Handle resident information with confidentiality and professionalism.
• Use the system strictly for assigned maintenance duties.
• Follow safety and quality standards while performing maintenance work.

5. Management Responsibilities

• Ensure the Maintenance App operates securely and reliably.
• Assign and monitor maintenance tasks efficiently.
• Maintain proper system updates and data backups.
• Respond to maintenance-related concerns in a professional manner.

6. Acceptable Use

The Maintenance App must not be used for non-maintenance communication, harassment, spam, unauthorized access, or illegal activities. Violations may result in access restriction, account suspension, or legal action.

7. Amendments

Living Hub Condo Management System reserves the right to modify this Maintenance App policy at any time. Users will be notified of significant changes through the app or via email.

8. Contact

For questions or concerns regarding this policy or the Maintenance App, please contact our support team at [email protected].